Dear Christa,

My  holiday that started on 6th January 2006 went very well.  Everything went as planned,  I was meet at Phuket Airport , who then took me to my hospital. I had an appointment with my surgeon, I was most impressed with my doctor's professionalism. It was refreshing to meet a caring  Doctor who has an excellent rapport with his clients. I was quiet surprised when he said no to my face lift,  he said " Come back in five to ten years." I was very pleased, that he was not doing plastic surgery for money, but what was best for the client.

I was operated on that same day. It was lovely to see a familiar face on returning to the ward. My career would come to visit two to three times a day, it was great to be able to have a conversation and she was an excellent advocate for me if anything needed doing. I spent five days in hospital and again was taken back to my hotel on discharge.

The resort and post operative care organized by you was the ideal place to recover from surgery, the staff provided a warm and inviting environment. The rest of the holiday was exciting and busy to relaxing by to pool or having massages. I can say money well spent , I would recommend it, no problem.

Follow up care post discharge with my surgeon was better than some  Specialists, I have seen in Brisbane. He did not forget to write a letter to my G.P and surgery and out come so far, as well written a letter in Thai for airline staff about seat allocation on to planes to make the trip as comfortable as possible.

I returned to Australia on 23rd January, 2006. People have commented on how good I look. I state " I feel good as well."

I wish to thank you for arranging my appointment and post operative care, both are outstanding.

My pictures that I forward to you I wish them to be used by my surgeon for the expo in Melbourne.  I want the credit to go to the right people as they deserve the credit.

Thank you again for coming through for me when I was let me down by another company.

Regards

Hi Christa.

 There is very little more to say other than the product (as such) and services you provided were first class. The prompt reply of emails, direct telephone communication and regular updates made the choice to travel overseas more comfortable. The decision to use your services over the competitions was an easy choice.

My only suggestion for improvement is one that could only be handled by your web designer… and that is when searching goggle for medical tours Thailand, there are a couple of web sites that are right at the top of the search results.  Your web page was several pages into the results… (thankfully I found it!)

Post Operative Care

From the moment we were picked up from the airport any fears or second thoughts of traveling to Thailand for surgery were relieved. The reception and journey to the hospital was memorable and comforting! My career attended all appointments and hospital visits, was there when I woke up after the anesthetic, attended the hospital to say hello each of the two days I was an inpatient. There was a complication after I returned to the hotel and my career phoned my surgeon direct and organized an appointment.

Then there was the social activities. My career was happy to drop us anywhere we wanted to go and in fact played tour guide for much of the last couple of days. We ate out on a number of occasions together. I could not have wanted or expected a higher standard of pre or post operative care and continued companionship as offered by your company. Simply outstanding.

The Thai staff are also most accommodating. Their professionalism is an asset to the company. Indeed on my return visit for a holiday I will choose your services again. The retreat facilities and location is excellent.

The Hospital and the doctor…..

Driving from the airport to the hospital raises your eyebrows to say the least… As you know the site of tin shacks run down equipment and old buildings (if u can call them that) sends a million thoughts running through your head, but the conversations with Rhonda were an excellent distraction from the view. Then you arrive at the hospital, a golf buggy takes you from the car park to the entrance of the hospital and then I was in awe…

Marble laid flooring and a glamorous foyer. I was impressed!I had my appointment with my surgeon. He has a good personal manner and I understood what he was saying, he gave me the opportunity to ask questions at the end. That man had the most gentle hands I have ever seen/ felt on any person ever. I was very happy after that appointment that he would perform the operation.

On the day of surgery I was scheduled for 1pm op but went to theatre at 11am. That process was good, unremarkable any further. I woke up at 6pm with this lady leaning over me telling me it was not a dream and yes I was alive… It was, a familiar face, a familiar voice it was all one could have hoped for.

In the ward the nurses put up the morphine and whatever else was required. My heart rate and blood pressure went right up through the night, every 30 minutes they came to check on me and take recordings. The anesthetic made me vomit many times through the night and they attended each time after pressing the buzzer. They understood me quite well, and saying pain bought new drugs each time.

The nursing care was excellent.

Follow up appointments with my surgeon went well and he gave me his mobile number should I need to contact him from Australia. Furthermore the location of the hospital in Phuket was excellent in the sense of being a fantastic holiday destination. Post op there were so many things to do. I am very happy my surgery was in Phuket and not in Bangkok.

Overall, the entire hospital process was extremely positive.

In conclusion my overall experience has been fantastic! I have no hesitation in recommending your services and the post op care provided by your company and the Hospital. The results of my operation will take several months to show completely however I already have several family members eager to have their own procedures completed in Thailand. They will use your services.

So thank you for your contribution to a most memorable experience! If any of your clients would benefit from speaking directly with me before traveling they may call my mobile or send an email no problems.

Kind Regards

Hi Christa,

I arrived back safely and I must say I am so pleased with the surgery, it is far far better than I expected. I also enjoyed the post operative care you provided it was top class. My career went out of her way to make sure I was looked after and I really did enjoy the company. Overall I enjoyed my experience and hope to return soon with many friends. I did try to contact Yvette but was unable. My mobile phone, a CDMA, would not allow me to access voice messages and I was only able to read text, another lesson I learnt. Thank you once again for your support